Customer Service
WE KNOW HOW IMPORTANT AND PERSONAL YOUR SKIN, SUN AND HAIR CARE PRODUCTS ARE TO YOU,
AND STRIVE TO PROVIDE A SUPERIOR QUALITY AND SPEEDY DELIVERY WITH EVERY ORDER.
IF THERE IS ANY WAY WE CAN SERVE YOU BETTER, PLEASE DON’T HESITATE TO LET US KNOW.
CONTACTING US:
As a small company, we have a limited staff to handle customer service calls and phone orders.
- Best Way: Email [email protected]
- By Phone: 800-445-2563 (M-F 9:00 - 4:00 ET)
RETURNS:
Need to return a product?
No worries.
Every online purchase comes complete with a 30 day money back satisfaction guarantee.
For details on how to return the product to us, please click here.
YOU WOULD LIKE TO CARRY KWA IN YOUR STORE?
Key West Aloe has products for every member of the family—even the furry ones.
Our customers loyally identify with our enticing scents and soothing pure Aloe Vera products that take them back to the first time they tried our products after a visit to our Duval Street store.
It’s the ideal way to savor that Key West feeling each and every day.
For more information, please call 1-800-445-2563 or via email by emailing us at wholesale@keywestaloe com.
Top Frequently Asked Questions
- How do I cancel an order?
- How can I place an order without using the web site?
- Why is my Coupon/Promotion Code Not Working?
- How do I return or exchange an item?
- How do I change my Key West Aloe account information?
- See all FAQ's
No Animal Testing
Key West Aloe products are never tested on animals.